St Paul's Cathedral - Sales Assistant - Fixed Term

Overview

We are looking to recruit for exceptional, part-time Sales Assistants to work as part of the Cathedral shop team supporting the trading subsidiary, St Paul’s Cathedral Enterprises, of this iconic Central London landmark.

As well as serving our visitors and customers by providing exceptional customer care and assistance/information, you will help in the day-to-day operational activities of the Cathedral shop. This involves operating the tills and handling cash and stock.

To be effective in the role you’ll have excellent customer service skills, ideally gained in a visitor-facing role in a busy environment.

We would love for you to apply if you have:

• Experience in a retail environment
• Experience in cash-handling and computerised systems, in particular tills
• Confident and clear communication skills, both written and verbal

The icing on the cake would be advanced skills in a language other than English to engage with our visitors from across the globe.

As the Cathedral serves as a place of worship, a centre of learning and a visitor attraction 365 days a year, you will need to work some Saturdays and bank holidays as part of the annualised hours rota.

In return you’ll find we are a welcoming place to work and we each take responsibility for our part in the Cathedral’s work, looking after St Paul’s for the next generation. 

• Our holiday allowance is 33 days (FTE) including bank holidays 
• Our pension scheme allows for up to 7.5% employer contribution
• And as you might expect we have life assurance of four times basic salary and an employee assistance programme.

We are an inclusive employer and welcome candidates from all backgrounds.

We are committed to safeguarding and promoting the welfare of children, young people and adults at risk and expect our whole team to share in this commitment.

Introduction

To deliver exceptional customer service as a Sales Assistant and to work as part of the team supporting the commercial enterprise of the Cathedral, to achieve agreed budgets and Key Performance Indicators (KPI’s) for the Cathedral shop.

Main Responsibilities

• To serve our visitors and customers by providing exceptional customer care and assistance/information;
• To assist in the day to day operational activities of the Cathedral shop & ensuring to operate in a safe and secure manner by following best practice and Cathedral procedures and policies such as Health and Safety/Manual Handling, Fire and Security, Cash Handling, Safeguarding etc;
• To apply product knowledge in order to assist customers and maximise sales;
• To operate the EPoS system in an efficient manner, both tills and back office where needed;
• To be responsible for cash handling accuracy and credit card payments;
• To highlight stock shortages, and ensure sections are fully maintained, presented and cleaned to an exceptionally high standard with clear merchandising;
• To deal with stock deliveries, accurate pricing and barcoding, returns and general stock room organisation;
• To think about and be aware of any suspected suspicious activity and behaviour within the shop and wider Cathedral area and follow agreed procedures;
• As part of the team, to work towards achieving and exceeding the agreed budgets and Key Performance Indicators.

Any other appropriate duties that the line manager, senior management or Chapter may request from time-to-time.

The Ideal Candidate

Essential

• A passion for working with the public is paramount with excellent customer service skills, ideally gained in a visitor-facing role in a busy environment
• Experience in retail, ideally of a similar type and scale
• Interest in our product range and willingness to engage with customers and identify appropriate opportunities for up-selling
• Experience in cash handling and computerised till operations
• Effective, confident and clear communication skills, both written and verbal
• A friendly, calm and helpful disposition and the ability to deal appropriately with a range of people
• Ability to solve problems and in particular to troubleshoot till equipment issues
• Honesty and integrity
• Attention to detail and accuracy
• Pro-active and a good team player

Desirable

• Advanced skills in a language other than English

The individual will be in sympathy with, and in their work support, the Christian aims and mission of St Paul’s Cathedral.

About us

St Paul’s is an equal opportunities employer and holds together a very diverse set of activities and aspirations.  It is the Cathedral of the Diocese of London and the seat of its Bishop, a national church and an international spiritual focus, a space for worship and holiness, a place of learning, debate and challenge, an icon of resilience in the face of adversity, an architectural heritage centre, a partner in the City of London, and a commercial enterprise. In addition to offering acts of worship throughout the day, St Paul’s is open for prayer and sight-seeing seven days a week.