Retail and Attractions Assistant (Part-time 19 hours across Sunday, Monday and Tuesday)

Overview

You will work in a small team within the retail and attractions area providing a first-class service to all customers, the majority of whom are visitors to the Cathedral from around the world. You will be required to create a warm and welcoming environment to customers and optimise sales opportunities.  The postholder will be a great ambassador who enjoys working well with other team members and the wider team in the Cathedral.

Interviews will be held on 24th July 2024.

For more information please see job description attached or contact Kevin.stott@liverpoolcathedral.org.uk.

Main Responsibilities

Key daily tasks:

• Demonstrate excellent communication skills when interacting with colleagues, suppliers and visitors and at all times act as the Cathedral’s ambassador.
• Display a positive “can do” attitude and look for more efficient and effective ways of working
• Be enthusiastic and deliver a high standard of customer service at all times
• Demonstrate excellent team player qualities
• Maintain a tidy working environment for both colleagues and customers
• Maintain a safe working environment in accordance with the Cathedral’s Health & Safety policies
• Generate sales by maximising sales opportunities
• Complete checklists in accordance with procedure
• Process all sales transactions through the register following guidelines and procedures at all times
• Replenish the selling areas from the stockroom
• Maintain a high degree of presentation of merchandise ensuring stock is clean, tidy and in-date
• Ensure stockrooms are kept in a tidy manner
• Understand merchandise and pricing
• Provide cover for Attractions when required, utilising both stairs & lifts.
• The postholder will undertake other relevant duties as may be requested from time to time and commensurate with the role.

The Ideal Candidate

The ideal candidate

Experience

Essential:

• To be of smart appearance
• To have a welcoming and positive disposition and demonstrate that they will be a great ambassador
• Proven excellent customer services skills in a retail environment
• Demonstrate excellent communication skills
• Experience of working well in within a team environment
• Excellent planning and organising skills
• Ability to manage conflicting demands on time
• Have a keen eye for detail and presentation
• Ability to work accurately to deadlines
• Remain calm under pressure
• Display initiative
• A flexible team member who can work evenings and different days of the week when required (with reasonable notice)
• Previous Sales Experience
• Proven experience of accurately handling cash/ other payments from customers through a register/system

The post holder must be in sympathy with the aims and ethos of the Church of England.

About us

What we offer:

• A varied role with support to learn and to put your skills in to practice
• You will be a part of a friendly team with a shared sense of purpose
• 25 days annual leave pro-rata
• Non-contributory pension scheme with generous employer contributions (additional voluntary contributions may be made)
• Employee Assistance Programme giving you 24-hour access to support for your health and wellbeing
• A supportive culture with core values of Integrity, Inclusivity, Dynamic and Excellence
• Employee discount in Cathedral shop and bistro

Free on-site parking, secure bike storage and easy access to public transport

Liverpool Diocese and Cathedral are committed to treating our whole community with dignity and respect. We desire to represent diverse identities within our community whether this be by race, culture, religion, sexual orientation, gender, disability or social background of each person to ensure they fulfil their potential within a proactive, loving and caring environment. 

Encounter Liverpool Cathedral

Liverpool Cathedral is a place of spiritual and cultural significance for the city and region of Liverpool. From its foundation in the early part of the 20^th century it has existed as community and building built by the people, for the people to the glory of God.

Liverpool Cathedral is more than an iconic Grade 1* listed building. It’s a vibrant, active place that the people of the city, regions and world encounter in many ways. So alongside those who come for one of our daily worship services, people may encounter us for a gala dinner or a school trip. A tourist may visit us or we could be hosting an awards ceremony or graduations. People encounter us in many ways. But in each way, we hope they encounter a warm welcome and sense of God.

As part of their visit we believe everyone will encounter:

• Inspiring Christian worship

• A breathtaking experience

• A community committed to justice and mercy

• A safe, generous place in joy and sorrow

 • A dynamic community of staff and volunteers

                • A God who knows and loves you.

Working for Liverpool Cathedral will bring you into a community that seeks to make those encounters happen. You will be someone who can subscribe to, and live out, our values of excellence, dynamic, integrity and inclusive. You will have the benefits of working in a landmark building with colleagues who are serious about the work life balance with generous holiday allowances and access to an Employee Assistance Programme. We have a strong working partnership with the Diocese of Liverpool bringing extra support to our activities.

For more information about Liverpool Cathedral go to www.liverpoolcathedral.org.uk

Liverpool Cathedral Values 

Our values underpin the culture of working for Liverpool Cathedral, they are:   

Integrity: This means we act honourably and truthfully and display consistency of character. We show respect to all recognising how we speak and act affects others. We uphold high standards and are accountable for our behaviour.

Inclusivity: This means we actively co-operate with one another and value our differences and solve problems by listening and finding solutions together, always treating everyone fairly and promoting participation. We create a culture of warmth and belonging, where everyone is welcome.

Excellence: This means we go that ‘extra mile’ and follow through on our commitments and consistently deliver the highest quality of service to all. We demonstrate professionalism and have high expectation of each other being committed to teamwork, sharing knowledge, resources and skills.

Dynamic: This means we actively embrace change, welcome progress and display enthusiasm, passion and enjoyment for our work. We are innovative, open minded and willing to adapt; and we use our drive and commitment to energize, engage and inspire others.