Introduction

Purpose of the Role 

The role of Operations Manager is to manage the day-to-day operational needs of Liverpool Cathedral, provide on the ground support to the Enterprise and Events Team, co-ordinate the Cathedral diary, provide line management of the verger, general assistant and cleaning teams, and to provide specific support to some other designated teams such as the Liturgical team as required on a daily basis.

 Key responsibilities 

1. Team management 

• Plan and monitor deployment of the operations team staff
• Ensure staff hours of work are recorded accurately for payroll
• Manage holiday entitlement, scheduling outside of festivals and peak times
• Recruitment, induction, management and appraisal of the team 
• Support the team’s training and development  
• Organise and chair various operational staff meetings 

• Triage tasks and projects to ensure they are clearly allocated to the appropriate team member to include preparation, planning and presentation.
• Ensure sufficient support and allocation of appropriate team members at liturgical services.
• Produce rotas for the cleaning, general assistant and verger teams electronically on a weekly basis.
• Keep an operational log.
• Co-ordinate and plan resources for the Cathedral Diary on a weekly basis
• To manage and fulfil room and space booking requests 
• To collaborate with all departments to ensure best operational practice.
• Monitoring and continuous improvement of 
  • Customer service (internally and externally) 
  • Communications by the team and those issued on behalf of others 
  • Cathedral physical environment including oversight of housekeeping and maintenance 
  • Application of filing, archiving, retention and disposal procedures 
  • Application of environmental measures 
  • Planning and preparation for staff training and activities held at the Cathedral and at other locations 
  • Cathedral systems including IT, telephony, security and other contractor provided services 

• Ensure the Cathedral is always a safe, clean and welcoming space for all
• To support the Cathedral Clergy team with operational and administrative tasks for religious services. 
• Work with the clerk of works to maintain high standards of repair, maintenance and cleanliness
• To provide “hands on” support to the verger or cleaning teams where required
• Implement cost control management in conjunction with the Senior Events Manager
• To oversee, manage and keep up to date the Operations budget.

• To oversee the application of health and safety best practice, policy and procedure by the verger and cleaning team and to work with the Inspector of Constables to ensure ongoing compliance. 
• To adhere to the Cathedral’s Health and Safety policy and procedure as well as any other related laws and to do all that is reasonable to promote care and safety in the fulfilment of the role and in daily working life.  

6. Safeguarding 

7. To undertake other duties, as may be required from time to time